Return & Exchange

Thank you for shopping at Charmle.

Our online shop provides unique, fashionable products from our independent designers backed by high quality material and reliable production. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction. If you are not satisfied with your purchase, please don’t hesitate to contact us at email: charmle@serviceonline.vip and request a refund. We will try our best to meet your request.

Fast Refund:
Kind reminder: Any addresses on the parcel are not approved as the return address. Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Except for the return refund, we need to return the fee after receiving the returned package. All other refunds that have been communicated with the customer service will be refunded to the corresponding account within 1-2 working days.

Returns Policy
-All Purchases (except final sale, swimwear, bags, and accessories) can be returned within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Purchases Not Eligible for Return
Final sale items and free gifts are not eligible for return.
-Swimwear is not eligible for return.
-Swimwear can only be returned if it is defective/damaged or the wrong item.
-You must email us a picture showing the problem/defect after submitting the return request online.

Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order has already been shipped.

Contact us
If you have further questions / issues, please don’t hesitate to contact us at charmle@serviceonline.vip.